Regulatory & Operational Guide for Home Care - North Carolina

Home Care Business Development & Operations Manual
By Direct Care Training & Resource Center, Inc.
Delivered as a PDF via Email Upon Purchase

Demand for in-home services is growing across North Carolina’s metro and rural areas. This manual provides the licensing, Medicaid, and operations playbook you need to build a compliant, scalable agency.

This manual includes:

• Licensure with NC DHHS/DHSR Home Care Licensure & Certification (non-medical) and distinctions from Home Health (skilled).

• RN supervision rules where applicable, personnel files, competency/training, criminal background checks, and infection control.

• NC Medicaid enrollment paths: Personal Care Services (PCS), CAP/DA, managed care PHP contracting; authorizations and EVV basics.

• Billing increments, typical hourly reimbursement ranges, and documentation to pass audits.

• Policy templates (admissions, service planning, incidents, QA) and state survey readiness.

• Growth tactics: discharge planner relationships, community partners, and digital acquisition.

Your purchase includes a professionally formatted PDF manual delivered to your email immediately after checkout.