Regulatory & Operational Guide for Residential Care - New Mexico

Residential Care Business Development & Operations Manual
By Direct Care Training & Resource Center, Inc.
Delivered as a PDF via Email Upon Purchase

New Mexico supports multiple residential options, including Assisted Living and memory care communities. This manual walks you through licensing and day-to-day operations so you can open with confidence and stay survey-ready.

This manual includes:

• Licensing process with NM Department of Health (DOH), Division of Health Improvement (DHI)—assisted living regulations, administrator/staff training, and resident rights.

• Facility environment and life-safety standards, medication assistance, and service plan requirements.

• Medicaid “Centennial Care” overview, Community Benefit (HCBS) services, and MCO contracting (provider enrollment, credentialing, authorizations).

• Private-pay vs. Medicaid payment dynamics (care vs. room-and-board), common rate structures, and documentation standards.

• Policies/procedures, emergency preparedness, and mock-survey tools.

• Localized marketing to discharge planners, care coordinators, and community partners.

The complete guide is delivered as a PDF to your email right after purchase.